FERI customers enjoy the benefits of an extended 36-month maintenance free warranty valid for all watches sold worldwide. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. It also covers pin maintenance for the full three years. The watches must be shipped to the GWT head office; repairs covered under warranty will have the shipping charges refunded. GWT will, at its sole discretion, repair or replace any component needed to restore the timepiece to full working order.
All warranty claims are subject to close micro evaluation in the GWT lab. The warranty is void if the micro evaluation indicates damage to the watch is caused by accidents or negligence. The warranty is null if the jewelry has been altered in any way by non-GWT authorized personnel. Alteration includes but not limited to sizing, re-setting, re-polishing engraving and rhodium plating. To keep your warranty valid, please contact GWT BEFORE having any work done; GWT will provide authorization in writing for any outside work, specifically mentioning the place/person that is authorized to do the work. REPAIRS GWT Corp offers a repair service for FERI watches purchased from a GWT member. Products must be brought or mailed to GWT head office. RETURNS GWT designer merchandise can be returned or exchanged within 30 days of shipment. An item must not have been used and must be in original condition, and must be returned with the original packaging. A re-stocking charge of 15% will apply to all returns without cause within the first 30 days. No returns are accepted after the 30 days. Points will be credited back into the SAC account from where they came. Please note that shipping costs will not be subject to refund, and that appropriate shipping charges will be deducted. Returns will be processed within seven (7) business days of receipt of merchandise at GWT Head Office. We recommend UPS or insured parcel post for tracking purposes. The customer also must provide adequate insurance to cover the purchase price of the merchandise. GWT Corp will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or otherwise damaged. No product is to be returned without written authorization from GWT and then only in accordance with GWT’s terms and instructions. If a product is returned because of a mistake by GWT, it will be accepted with no restocking fee provided GWT is notified within 48 hours of receipt of the product by the customer. Return procedures must still be followed. ANY product to be returned must have a fully completed RAF (Return Authorization Form) in accordance with GWT's Terms and Conditions. To complete an RAF, a person MUST contact the GWT Product Department to obtain an RAF number. Such RAF number must be used in all communication, and must be clearly visible on packages sent to Head Office. Packages without an RAF number will not be accepted and will be returned to the sender. If a product is returned without an RAF, then there will be a $25 administrative fee. Head Office to obtain the RAF number. This number must be used in all correspondence, and must be vtoMerchandise that has been worn, used, altered or damaged does not qualify for refund. ***Custom-made pieces are the items that are made to custom fit a client. Special sizing and custommade designs cannot be returned for refunds*** You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at our website – Company – Contact Us - http://www.globalwealthtrade.com/contact_us.php - use “Product Inquiries” or call 905-482-3078. |